danurFrequently Asked Questions
Users new to danur often ask about account setup, KYC verification, payment methods, game rules, and how our support team handles common requests. This page answers the questions we hear most often, covering registration steps, deposit and withdrawal processes, slot and sportsbook mechanics, security practices, and response times.
We designed this FAQ to help you get started quickly and understand what to expect at each stage of your account lifecycle. If you still have questions after reading below, our support team is available during business hours via email or in-app messaging to provide further guidance. For legal terms, account eligibility, and jurisdiction restrictions, please also review our Terms & Conditions and Legal Notice
danur operates as a service available only where local law permits. We do not represent that our service is licensed or legal in any particular jurisdiction. You are responsible for confirming that access to and use of danur comply with the laws of your own jurisdiction.
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank transfer), withdrawal processes, and fees
- Game rules and marketsslot tournaments, sportsbook betting, live dealer tables, and esports markets
- Support and securityresponse times, document handling, account protection, and jurisdiction notice
Our support team reviews each question below. Answers reflect the standard process we follow for account management, verification, deposits, and withdrawals on danur.
Account and registration
You create an account by providing a username, email address, password, and mobile number. We send a verification code to your email and phone; you confirm both. Next, we ask you to upload a copy of your passport, national ID, or driver's licence. Our KYC team reviews your documents within five business days. Once approved, your account is fully active and you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). You then access all danur markets: slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live dealer tables, sportsbook, and esports. If you have questions during this process, contact our support team during business hours.
You create an account by providing a username, email address, password, and mobile number. We send a verification code to your email and phone; you confirm both. Next, we ask you to upload a copy of your passport, national ID, or driver's licence. Our KYC team reviews your documents within five business days. Once approved, your account is fully active and you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). You then access all danur markets: slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live dealer tables, sportsbook, and esports. If you have questions during this process, contact our support team during business hours.
We accept one of the following as proof of identity: a valid passport, a national ID card (KTP), or a driver's licence. The document must be current, clearly legible, and match the name and date of birth you provided during registration. We review your upload within five business days and notify you by email if we need clarification or a replacement. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang and have questions about acceptable formats or upload issues, our support team can assist during business hours.
We accept one of the following as proof of identity: a valid passport, a national ID card (KTP), or a driver's licence. The document must be current, clearly legible, and match the name and date of birth you provided during registration. We review your upload within five business days and notify you by email if we need clarification or a replacement. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang and have questions about acceptable formats or upload issues, our support team can assist during business hours.
We apply standard security practices to your account data, including encryption for sensitive fields and restricted access to KYC documents. Your email, password, and transaction history are stored securely. We do not share your information with third parties except where required by law or to process your payments via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank. Read our Privacy Policy for full details on data handling and retention.
We apply standard security practices to your account data, including encryption for sensitive fields and restricted access to KYC documents. Your email, password, and transaction history are stored securely. We do not share your information with third parties except where required by law or to process your payments via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank. Read our Privacy Policy for full details on data handling and retention.
Our support team responds during standard business hours (Monday to Friday, 09:00–17:00 local time). Queries submitted outside these hours are queued and answered the next business day. If you report a blocked account, lost password, or KYC rejection, we prioritise your case within 24 hours of your submission. For routine questions about game rules, payment methods, or account settings, expect a reply within 4 hours during business hours.
Our support team responds during standard business hours (Monday to Friday, 09:00–17:00 local time). Queries submitted outside these hours are queued and answered the next business day. If you report a blocked account, lost password, or KYC rejection, we prioritise your case within 24 hours of your submission. For routine questions about game rules, payment methods, or account settings, expect a reply within 4 hours during business hours.
Payments and transactions
We accept deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Each payment method has minimum and maximum limits set by the provider; these are displayed on the deposit form after you select your method. Deposits are processed immediately for e-wallets and mobile banking. Bank transfers may take up to two business hours depending on your bank. We charge no deposit fee; the cost is borne entirely by the payment provider or your bank.
We accept deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Each payment method has minimum and maximum limits set by the provider; these are displayed on the deposit form after you select your method. Deposits are processed immediately for e-wallets and mobile banking. Bank transfers may take up to two business hours depending on your bank. We charge no deposit fee; the cost is borne entirely by the payment provider or your bank.
danur does not charge a fee on deposits or withdrawals. Your bank or e-wallet provider may apply their own fee; we recommend checking with them. Withdrawals are subject to verification windows (typically one to three business days) depending on your account status and the amount requested. If we flag your account for review (e.g., unusual activity or large withdrawal), processing may take longer. Our support team can explain any hold on your withdrawal during business hours.
danur does not charge a fee on deposits or withdrawals. Your bank or e-wallet provider may apply their own fee; we recommend checking with them. Withdrawals are subject to verification windows (typically one to three business days) depending on your account status and the amount requested. If we flag your account for review (e.g., unusual activity or large withdrawal), processing may take longer. Our support team can explain any hold on your withdrawal during business hours.
Game rules and markets
We recommend reading our Terms & Conditions to understand account eligibility and jurisdiction restrictions. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), each has its own payout table and volatility profile; read the in-game help before you start. Live dealer tables (blackjack, roulette, baccarat, Dragon Tiger) follow standard casino rules; see the dealer's guide on each table. Sportsbook bets (Liga 1, Piala AFF, Champions League, badminton, MotoGP) settle according to official fixture results; check the market rules before placing a wager. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) settle when the tournament organiser releases official results.
We recommend reading our Terms & Conditions to understand account eligibility and jurisdiction restrictions. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), each has its own payout table and volatility profile; read the in-game help before you start. Live dealer tables (blackjack, roulette, baccarat, Dragon Tiger) follow standard casino rules; see the dealer's guide on each table. Sportsbook bets (Liga 1, Piala AFF, Champions League, badminton, MotoGP) settle according to official fixture results; check the market rules before placing a wager. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) settle when the tournament organiser releases official results.
Our loyalty programme rewards active users with tier progression based on cumulative activity. As you play slots, live dealer games, sportsbook markets, or esports, you earn points. Points unlock status badges and access to scheduled slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways tournaments run daily and weekly). Higher tiers offer faster withdrawal processing and priority support. The tier page in your account dashboard shows your current level and the points you need to advance. Tier levels reset annually; see our Terms & Conditions for full details.
Our loyalty programme rewards active users with tier progression based on cumulative activity. As you play slots, live dealer games, sportsbook markets, or esports, you earn points. Points unlock status badges and access to scheduled slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways tournaments run daily and weekly). Higher tiers offer faster withdrawal processing and priority support. The tier page in your account dashboard shows your current level and the points you need to advance. Tier levels reset annually; see our Terms & Conditions for full details.
Support and security
Yes. On the login page, click the "Forgot password?" link. We send a reset code to your registered email address. Follow the link in the email, set a new password, and sign in. If you do not receive an email within subject to verification, check your spam folder or contact our support team during business hours. We can verify your identity and resend the reset email. For security, we do not reset your password over the phone or via chat.
Yes. On the login page, click the "Forgot password?" link. We send a reset code to your registered email address. Follow the link in the email, set a new password, and sign in. If you do not receive an email within subject to verification, check your spam folder or contact our support team during business hours. We can verify your identity and resend the reset email. For security, we do not reset your password over the phone or via chat.
Contact our support team immediately during business hours. Report the suspicious activity (e.g., unrecognised withdrawal, login from an unknown device, or changed email). We will lock your account, review your transaction log, and work with you to resolve the issue. Change your password once your account is secured. We recommend enabling two-factor authentication on your email account to add extra protection. Do not share your login credentials with anyone, and always log out from public devices.
Contact our support team immediately during business hours. Report the suspicious activity (e.g., unrecognised withdrawal, login from an unknown device, or changed email). We will lock your account, review your transaction log, and work with you to resolve the issue. Change your password once your account is secured. We recommend enabling two-factor authentication on your email account to add extra protection. Do not share your login credentials with anyone, and always log out from public devices.